Upset about Specialized QC

After several attempts via Py's bike shop to get this problem solved, he gave up. Upset. Not buying these brand of shoes again. Also the inner sole and padding above the cleats area inside sucks -- as it gets indented quickly (there is a dead volume in between). He fixed this himself for the old similar pair with layers of double sided tape to fill the space. (If your feet feel like pressing in a hole and hurt quickly, look under the cardboard like flat under the insole above the cleats mount...)

So these heels should by far not yet been worn off. They were gone after just 2,000mi / 3 month (now 3,100mi /4 month) -- and Py is not walking much with these --his older pair of the same type is 2 1/2 years and has seen over 20,000mi -- the heels are still there just a little worn and he uses those old ones all day! The rubber mixture on the new was so soft he easy could peel it off with his finger nail. Py says: A case of bad or missing Quality Control. Several attempts via his bike shop to get any replacement failed (the shop even asked for a photo and got it) -- but nothing finally. Very upset. So Py figured to share this now.